I'm Sarah — I enjoy creating products that enhance everyday experiences — from improving workplace efficiency to creating a effortless shopping experience.
Currently open to new challenges ⚡️
Senior Product Designer
8+ years experience
B2C
Ecommerce
SaaS
B2B
Enterprise Solutions
Visual design
Artist & Maker
Mom & Dog mom
Korean American
Outdoors
Experience
Taking an intentional career pause to focus on family. During my pregnancy, the entire Citrix UX team in California was laid off following an acquisition and restructuring. I chose to take an extended break for pregnancy, maternity leave, and family.
Following this time of growth and transition, I’m now focusing on personal projects and exploring new opportunities.
Redesigned Citrix Monitor’s synthetic monitoring tool, improving the end-to-end user flow and increasing active usage by 84% within 6 months.
Delivered features that empower IT teams to monitor environments and mitigate security threats, collaborating cross-functionally with Engineering, User Research, Data Science, and Content Design to launch high-impact solutions.
Partnered with Product Managers to define product strategy; led agile design iterations and built prototypes to influence the company roadmap.
Led the end-to-end design for Groupon’s guest checkout, resulting in a 6% increase in purchase conversion on web desktop and securing buy-in to expand across other platforms.
Promoted from Product Designer I to II in 2019 for demonstrated growth and impact; honored with the Design Union Peer Appreciation Award, nominated by peers and recognized by leadership.
Owned design initiatives for the checkout and post-purchase experience across web and mobile, crafting seamless user journeys that drove conversion. Partnered cross-functionally to ensure design decisions aligned with both user needs and business goals.
Designed custom enterprise applications in a fast-paced agency environment for clients including Visa and Stanford.
Collaborated closely with cross-functional teams to ensure successful product launches.
Managed an internal resource planning application, acting as the primary liaison between software engineers and internal stakeholders.
Led design initiatives for email marketing campaigns to improve client engagement and outreach.
